Library users are encouraged to use virtual services where possible and make in-person library visits only when necessary.
LAMA, the chatbot virtual assistant: Is active on all pages of the HSE Library website providing 24/7 response. LAMA provides quick answers to standard questions and directs to resources.
Use the chat button on the bottom of the page to open LAMA.
Virtual Desk – Live sessions: The live Virtual Desk is open for assigned hours Monday – Friday and staffed by HSE Librarystaff. Live enquiry and chat sessions with library staff are facilitated. Virtual Desk staff respond or resolve queries in realtime or refer the query on to another member of the NHLKS team via a ticketing function.
VISIT THE VIRTUAL DESK (or use the tab on the side of the page).
FAQ Answers / Submit a query: When the Virtual Desk is not available, a detailed FAQ knowledge base is available or questions can be submitted online which will be added as tickets and assigned to a member of library staff to resolve.
Contact/Click and collect Service
Book Borrowing is available through 'Contact/Click & collect'.
Library users will be expected to place a hold on items they want to borrow using the library catalogue and will be notified by email.
It is only possible to place hold requests on items in your home library (the library your account is based at) and only where the site is listed as offering contact/click & collect service.
Books should be returned in book return boxes only and items will be quarantined on return. HOW TO ORDER AN ITEM FOR CONTACT/CLICK & COLLECT
In response to ongoing COVID-19 restrictions, HSE Library sites are operating at reduced capacity.
No walk-ins permitted.
Access to our eLibrary of resources is available automatically onsite at all HSE sites.
Off-site, such as when working at home, access is available through your HSE Open Athens account.
You can register online for a HSE Athens account. You will need
See the Library Resources guide for more information.
If you need help or support to access our resources, our Information Skills team run regular online training sessions.
Our dedicated evidence team are providing urgent evidence support requests related to COVID-19 see COVID-19 resources.
If you have a research request not related to COVID-19, please continue to submit via the Research Request Service.
Note that priority is given to COVID-19 related requests.